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為確保更加友善、禮貌地接待客人，我們經(jīng)常需要把自己主動介紹給客人My name is John. Please let me know what I can do for you.Please call me John. How may I help you? 請叫我約翰，我可以幫您嗎？I’m John. May I help you? 我是約翰，有什么需要幫忙的嗎？優(yōu)秀的服務(wù)人員并不僅限于只做到客人的要求而已，更應(yīng)該提供額外的服務(wù)Is there anything else I can do for you? 還有什么我可以效勞的嗎？Is there something I can do to make your stay more comfortable?Will there be anything else? 還有其他的嗎？當(dāng)留意到客人不開心或面露憂慮時(shí)Don’t worry. Please leave it to me. 不用擔(dān)心，交給我去辦吧。當(dāng)客人呼喚你時(shí)，不要只說“是”Yes, how may I help you? 是的，我能為您效勞嗎？Yes, could I be of assistance? 是的，我可以幫忙嗎？當(dāng)客人向你道歉時(shí)，不要簡單回答：“Never mind” 或者 “Don’t bother”That’s quite all right. 沒有問題。It’s my pleasure to help. 請勿介意。如果你明白客人所說的話或吩咐，不要直接回答“OK”Right away, ladies. 立刻就辦，女士們。You are welcome, sir. 先生，不要客氣。Not at all. It’s a pleasure. 不要客氣，榮幸之至。My pleasure, sir. 我很樂意，先生。當(dāng)客人向你說 “Have a good day. / Have a nice weekend” 時(shí)The same to you, sir / madam. 也祝愿您，先生/女士。Sorry, sir, I don’t catch that. 先生，對不起，我沒聽懂。I beg your pardon, madam. I’m afraid I don’t understand.女士，請?jiān)?，我恐怕沒聽明白您說什么。Excuse me, could you explain that again? 勞駕，麻煩您再解釋一遍好嗎？May I take up a few moments of your time? 可否耽擱您幾分鐘的時(shí)間？Excuse me. May I trouble you to… 對不起，可否麻煩您……I hope I haven’t disturbed you. 希望沒有打擾您。Sorry to have taken up your time. 對不起，耽擱了您的時(shí)間。用禮貌英文語句時(shí)，我們可經(jīng)常用“would”,“could”,“may”三個(gè)詞Would you like to have another blanket? 您是否需要多一件毛毯？When would you like the turn down service? 您希望為您開床嗎？Could you please repeat that? 您能否再說一遍呢？Could I come back later? 我可否遲些再來？May I ask you to sign this bill? 您現(xiàn)在可否簽一下這個(gè)賬單？
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