第一：各種訂單情況回復(fù)一：未付款 詢(xún)盤(pán) 回復(fù)：

這一環(huán)節(jié)是一個(gè)賣(mài)家第一次接觸買(mǎi)家，有幾個(gè)注意事項(xiàng)和大家分享一下：

第一主動(dòng)出擊，當(dāng)買(mǎi)家下單后應(yīng)及時(shí)主動(dòng)與買(mǎi)家聯(lián)系，聯(lián)系內(nèi)容可以按照先后順序包括為打招呼，對(duì)產(chǎn)品進(jìn)一步的介紹，并告知請(qǐng)付款以及時(shí)查看庫(kù)存?zhèn)湄?，盡快發(fā)貨。下面請(qǐng)看舉例：

Dear XXX,

we have got your order of..... The bag you order is one of the best selling products from my store and it is made of high quality leather. But the order seems unpaid. If there’s anything I can help with the price or size etc .Please feel free to contact me. When the payment is finish, I can stock up the item and get it ready for shipping. Thanks

Best Regards

Cindy

二：已付款訂單的回復(fù)：

主要內(nèi)容包括確認(rèn)產(chǎn)品的顏色、規(guī)格、尺碼等等具體事宜，表現(xiàn)賣(mài)家的專(zhuān)業(yè)性。請(qǐng)看舉例：

Dear David,

I am very glad to hear from you. The biggest size we have is 39.And this shoes is little bigger in size. So I think 39 will fit. If you have any other questions, Please feel free let me know. Thanks

waiting hear from you soon.

Best Regards

Cindy

三：發(fā)貨后的回復(fù)

從貨物離開(kāi)中國(guó) 海關(guān) 至買(mǎi)家收到貨物建議每個(gè)階段賣(mài)家都給買(mǎi)家發(fā)一封郵件通知買(mǎi)家，直到買(mǎi)家收到貨為止。因?yàn)橘I(mǎi)家付款后都急于收到貨物，而郵寄過(guò)程一般又是5-10天不確定的，因此這樣隨時(shí)通知買(mǎi)家貨物狀態(tài)。一是表現(xiàn)自己商業(yè)城信度；二是及時(shí)的溝通能讓買(mǎi)家不再急切詢(xún)問(wèn)。請(qǐng)看舉例：

1.Dear David，

The item you order is already shipped and the tracking number is EA935185185CN

The mail status is as follows:

20071130 21:43:12

SHANGHAI

Dispatch from Sorting Center

This is the status of your order. You will get it soon. Thanks for your support and understanding.

2. UNITED STATES OF AMERICA USSFOA

Handed over to Customs

this is the status showing on EMS.Have you already get the items? If you have got the items, please let me know. Thanks

UNITED STATES OF AMERICA 91316

Delivery

Dear alejandro,

I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you. Thanks

Best Regards

cindy

四：貨物收到后的詢(xún)問(wèn)

Dear Cindy,

I received the boots but I cant sell them because the Gucci box was ripped up if you cant secure the packages better than that then you will not be hearing from me again！

Dear friend,

I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition  before shipping products out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding.

Best Regards

cindy

五：提醒買(mǎi)家給自己留評(píng)價(jià),這是在交易結(jié)束后很重要的一環(huán)節(jié)

Hi there,

Thanks for your continuous support to our store, and we are improving ourselves from service, quality, sourcing and so on.

it would be appreciated if you can leave us a positive feedback ,it's a great encouragement to us，if there's anything I can help with ,don't hesitate to tell me .

Best wishes

Cindy

第二：買(mǎi)家常見(jiàn)問(wèn)題回答：

一：推廣新產(chǎn)品,采購(gòu)季節(jié)期間根據(jù)自己的經(jīng)驗(yàn)，可給買(mǎi)家推薦自己熱銷(xiāo)的產(chǎn)品。

Hi there,

As Christmas is coming, we found hair straightened has a large potential market. Many customers bought them for resale on eBay or in their retail store because it's a high profit margin product.we have a wide range of GHD mk4 STRAIGHTER products on sell as well. Please click the following link to check them out.If you have more than 10 pieces in one order we can help u get a wholesale price. Thanks.

Regards

Cindy

二：貨物斷貨，貨物偶爾的斷貨只要認(rèn)真解釋一下，買(mǎi)家一般能夠理解，最好的辦法是告訴買(mǎi)家自己會(huì)積極盡量幫他找到庫(kù)存，同時(shí)向他介紹類(lèi)似的款式供其選擇。

Hi there,

We are really sorry that the bag you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to recommend you some other pretty bags which have the same style. Hope you like them as well.You can click on the following link to check them out. If there’s anything I can help with, Please feel free to contact us. Thanks.

Regards

Cindy

三：改完價(jià)格再次催款,很多情況買(mǎi)家下單后覺(jué)得運(yùn)費(fèi)過(guò)高，不愿意付款希望賣(mài)家能夠給與折扣，下面的回復(fù)可以借鑒一下：

Hi there,

We already reset the price for you. I give you another 10% discount on top of the original shipping price. Because the price we offer is lower than the market price and as you know the shipping cost is really high, we do not make much profit from this product. Hope you are happy with it and feel free to contact me if there’s anything I also can help,please feel free to cantact us.

Regards

Cindy

四：大量訂購(gòu)詢(xún)問(wèn)價(jià)格,大量訂單 詢(xún)盤(pán) 買(mǎi)家若是趕上采購(gòu)季節(jié)應(yīng)該是很有誠(chéng)意的買(mǎi)家，對(duì)他們的回復(fù)要詳盡一些，內(nèi)容一般包括樣品的價(jià)格，采購(gòu)量和相應(yīng)的價(jià)格，這個(gè)報(bào)價(jià)建議是包括運(yùn)費(fèi)的，給買(mǎi)家感覺(jué)是給他的一個(gè)優(yōu)惠。

Hi there,

thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is 45 usd shipping included, If 100 pieces in one order, we can offer you the bulk price which is 39.5 usd/piece.I am looking forward to your reply.

Regards

Cindy

五： 海關(guān) 問(wèn)題，某些國(guó)家 海關(guān) 由于定期的嚴(yán)格檢查或者罷工等問(wèn)題造成郵件延誤，建議及時(shí)和買(mǎi)家通知，及時(shí)的溝通讓買(mǎi)家感覺(jué)你是一直在跟蹤貨物的狀態(tài)，以免置之不理造成誤會(huì)

Hi there,

According to the news from EMS in China, large quantity of mails to England is blocked by the custom due to the inspection. For the safety of the goods I suggest to send the goods after a few days. I am wondering if the delay going to be a problem for you. I am looking forward to your reply.Thanks

Regards

Cindy

六：買(mǎi)家?guī)滋旌筮€沒(méi)有收到貨物的詢(xún)問(wèn)，需要及時(shí)地與快遞公司聯(lián)系察看貨物狀態(tài)。

hi Ruiz ,

we did send the package out on 2007-10-16,I think there must be some issues with the shipping company ,and we have been contacting them till now .we called the package back and resent them ,the new tracking number is 111814176 it's shipped via TNT .

I apologize for the inconveniences and hopefully you can receive the items soon.If there are any questions, don’t hesitate to tell me.

七：若你沒(méi)有STS分?jǐn)?shù)，買(mǎi)家對(duì)于你的產(chǎn)品表示懷疑，可以借鑒這個(gè)賣(mài)家給買(mǎi)家的回復(fù)

Hi dear ***,

First of all, I am very happy to receive your message. Although I have not much score on tradetang,I have been doing business on eBay for many years and I am quite confident about my products. Also tradetang offer escrow payment service which means the payment won't be released to seller till customer satisfy with the product and transaction. With the aim of seeking long term business parterner, we cherish every customer we deal with. Please fell free to contact me if you have any questions.

Regards 397233747

Cindy

are produced under the standards of the TDS.

All our products are packaged with drums marked with our company's name, A business can go on only when both the buyer and supplier can benefit from the trade,as we have to face too much unpredictable risks for a longterm L/C,and considering about your situation, we wish to suggest  L/C 40-60 days as payment terms to support you at our best.