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7%-38%-55% rule 【7/38/55定律】 西方學(xué)者雅伯特.馬哈藍(lán)比(Albert Mehrabian)教授研究出「7/38/55」法則，說(shuō)明在整體表現(xiàn)上，旁人對(duì)你的觀感，只有7%取決於你真正談話的內(nèi)容；而有38%在於輔助表達(dá)這些話的方法，也就是口氣、手勢(shì)等等；卻有高達(dá)55%的比重決定於：你看起來(lái)夠不夠份量、夠不夠有說(shuō)服力，一言以蔽之，也就是你的「外表」?？梢?jiàn)在專(zhuān)業(yè)形象上，外表的重要性還比內(nèi)在更勝一籌。 7/38/55定律(或7：38：55定律)，就是訊息的傳遞，包含了7%的「語(yǔ)言」(內(nèi)容)、38%的「聲音」(說(shuō)話的語(yǔ)調(diào)、聲音的抑揚(yáng)頓挫、聽(tīng)起來(lái)值不值得信賴(lài)、聲音是否豐富有趣)、55%的「非語(yǔ)言」(手勢(shì)、表情、外表、妝扮、肢體語(yǔ)言及儀態(tài)，視覺(jué)性尤其是臉部表情)。 而「語(yǔ)言」和「非語(yǔ)言」部分，可以調(diào)整說(shuō)話的語(yǔ)調(diào)和用字。比方當(dāng)你在形容某件事物時(shí)，不能只是說(shuō)「不錯(cuò)」、「很好」，還應(yīng)該用強(qiáng)烈的字眼和語(yǔ)調(diào)，例如：「真的是太棒了」、「實(shí)在是好極了」，更能傳遞你的熱切心情給他人?！阜钦Z(yǔ)言」的部分，以貌取人是人類(lèi)天性，在初見(jiàn)面認(rèn)識(shí)的當(dāng)下，是不容易認(rèn)識(shí)一個(gè)人的內(nèi)在優(yōu)勢(shì)條件，所以所謂外貌協(xié)會(huì)，也不是沒(méi)有道理，只是各行各業(yè)外貌的重要性程度不同而已。 反過(guò)來(lái)說(shuō)，當(dāng)你在一個(gè)環(huán)境中，如工作場(chǎng)所、校園，要保持低調(diào)時(shí)，不讓長(zhǎng)官誤會(huì)而異常關(guān)注你、教授過(guò)度的壓榨你，或避免異性過(guò)度的追求；保護(hù)官認(rèn)為，適度的邋遢和笨拙，也可以幫助你達(dá)成目的。 網(wǎng)路上幾乎都把這個(gè)作者的名字寫(xiě)錯(cuò)了，應(yīng)該是Albert Mehrabian，應(yīng)該是“h”而不是“b”，而且是加州大學(xué)洛杉磯分校（U. C. LA）的心理學(xué)教授，而非網(wǎng)路文章所言加州大學(xué)柏克萊分校（U. C. Berkerly）心理學(xué)教授Albert Mebrabian。 Albert Mehrabian From Wikipedia, the free encyclopedia Jump to: navigation, search Albert Mehrabian (born
Three elements of communication In his studies, Mehrabian[1] comes to two conclusions. Firstly, that there are basically three elements in any face-to-face communication:
Secondly, the non-verbal elements are particularly important for communicating feelings and attitude, especially when they are incongruent: If words disagree with the tone of voice and nonverbal behaviour, people tend to believe the tonality and nonverbal behaviour. It is emphatically not the case that non-verbal elements in all senses convey the bulk of the message, even though this is how his conclusions are frequently misinterpreted. For instance, when delivering a lecture or presentation, the textual content of the lecture is delivered entirely verbally, but the non-verbal cues are very important in conveying the speaker's attitude towards what they are saying, notably their belief or conviction. Attitudes and congruence According to Mehrabian, these three elements account differently for our liking for the person who puts forward a message concerning their feelings: words account for 7%, tone of voice accounts for 38%, and body language accounts for 55% of the liking. They are often abbreviated as the "3 Vs" for Verbal, Vocal & Visual. For effective and meaningful communication about emotions, these three parts of the message need to support each other - they have to be "congruent". In case of any incongruence, the receiver of the message might be irritated by two messages coming from two different channels, giving cues in two different directions. The following example should help illustrate incongruence in verbal and non-verbal communication.
It becomes more likely that the receiver will trust the predominant form of communication, which to Mehrabian's findings is non-verbal (38% + 55%),[clarification needed] rather than the literal meaning of the words (7%). This is known as "the 7%-38%-55% rule".
It is important to say that in the respective study, Mehrabian conducted experiments dealing with communications of feelings and attitudes (i.e., like-dislike), and that the above, disproportionate influence of tone of voice and body language becomes effective only when the situation is ambiguous. Such ambiguity appears mostly when the words spoken are inconsistent with the tone of voice or body language of the speaker (sender). ------------------------------------------------------------------------------------- I do my thing and you do your thing. I am not in this world to live up to your expectation. And you are not in this world to live up to mine. You are you and I am I. And if by chance we find each other. It's beautiful. If not， then not. |
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